Frequently Asked Questions

We're here to help. If you run into any problems at all, feel free to email us and we'd love to talk personally about how we can help.

How does time tracking with Hubstaff work?

Hubstaff is a simple application that your virtual workforce installs on their machines to track time, activity levels, and take screenshots.

Workers can select a project, and Hubstaff will then track time and activity to that specific project, which becomes viewable in the web application.

When a user is running Hubstaff, randomized screenshots will be taken about every 10 minutes.

Hubstaff also calculates activity percentages to show how active your team is. Here’s how the activity levels are calculated:

  1. Each second we label the user as active or inactive. A mouse movement or keyboard stroke = active. No keyboard and no mouse = inactive.
  2. We add these numbers up and give a total % of activity for each 10 minute segment.
  3. We track if the user went idle. Five minutes of inactivity triggers an inactive status. When the contractor becomes active again the desktop client gives the option of removing that time from their log because they were idle.

Does Hubstaff record keystrokes?

No, Hubstaff does not store individual keystrokes. We simply store whether any key was pressed, and assign a value (true or false). We do not store which key was pressed.

Which operating systems is Hubstaff compatible with?

Hubstaff has been designed specifically for your operating system of choice. We’ve built lightweight native desktop applications for Mac, Windows, and Linux.

Are there limits on the number of members or projects that I can track?

No, you can add as many users as you would like to your organization. You can also have as many projects as you like. The number of users are restricted by your plan size but Hubstaff is fully capable of scaling to the largest team sizes. You can check out our pricing for more details.

Where will my screenshots be stored?

All screenshots taken by our desktop client are stored on Amazon's S3 service.

Our desktop client triggers a screenshot to be taken and then that screenshot is either a) moved to Amazon S3 immediately or b) stored on the user's local computer until an Internet connection can be established to upload the images to Amazon.

We recommend reading the Amazon AWS security details.

We also recommend reading our terms of service.

Can I delete screenshots?

Yes, any owner or manager of an organization can delete work screenshots for any reason they choose. Users can delete activity (screenshot + time) but not individual screens.

For details on how to delete a screenshot, follow the steps in this support article.

Does Hubstaff have a free plan?

Yes! We have a free version of Hubstaff for a single user called Solo Lite.

Hubstaff also has an attractive referral program that allows you to get our plans at a discounted rate or 100% free.

Apart from that, all Basic and Premium plans come with a 14 day free trial (no credit card required). Start your free trial now.

Can I cancel at any time?

Yes, after starting your account you can cancel it at any point. There are no contracts and no obligations.

Does Hubstaff integrate with any third party applications?

Yes, Hubstaff integrates with over 30+ third party applications like Basecamp, Asana & PayPal. Hubstaff integrates with some of the world’s most popular project management, invoicing & accounting suites.

Can I setup automatic employee payments using Hubstaff?

Yes! Hubstaff offers automatic and manual payment options. You can see more details about setting up automatic payroll here.

Do you have a money back guarantee?

If you aren't satisfied with your Hubstaff account, just email us within the first 60 days and we will be happy to refund your money. We don't offer refunds (full or partial) after 60 days.

Is there an affiliate program for Hubstaff?

We’ve got a robust affiliate system that is 100% free, and you’ll be paid for every referral made through your unique link. As a Hubstaff affiliate partner, you'll get 30% recurring commissions on your sales for Hubstaff. You can apply to become a Hubstaff affiliate partner here.

Is Hubstaff invasive to the employees?

Not at all! This blog post should give you more than enough reasons why. :)

Have any other questions?

Please check our our support site or feel free to email us and we'll get back to you as soon as possible.

Ready to get started?

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