call center time tracking

Call Center Time Tracking Software for Maximum Efficiency

Accurately track time, monitor performance, and optimize your call center operations with Hubstaff’s automated time tracking software.

G2 Leader Winter 2025
No credit card required

Hubstaff's unique features for call center time management

Check out Hubstaff's powerful features for managing CX teams.

Time tracking

Automated time tracking for agents

Hubstaff’s software automatically tracks time, billable and non-billable hours, and generates timesheets to reduce the need for manual work.

Project management

Task and project management

Manage projects and track time to tasks with our native task tracker and Agile project management solution Hubstaff Tasks.

Activity monitoring

Call center agent productivity monitoring

Hubstaff’s productivity tracking software helps managers oversee call center agents with monitoring features with screenshots, app usage tracking, and activity levels.

Workforce analytics

Call center workforce analytics

Hubstaff’s call center performance management software boasts workforce analytics features that offer deep insights into team performance and productivity trends to optimize efficiency and decision-making.

Automated payroll

Automated payroll

Hubstaff simplifies time and payroll tracking. Accurate timesheets, automated payments, and seamless payroll processing lead to more efficient team management for your call center.

Shift scheduling

Call center agent scheduling & attendance

With Hubstaff, you can track attendance and breaks, manage time off requests, and master shift scheduling to prevent missed shifts.

How Hubstaff
Time Tracking for Call Centers Works

call center time tracking software

  1. Invite your CX workforce to download Hubstaff

    Invite call center teams/agents to download Hubstaff for Windows, Mac, Linux, Android, or iOS to track time or use the Google Chrome extension.

  2. Create tasks and track agent time and productivity

    With Hubstaff, you can assign tasks to call center agents and track their time automatically. You can monitor activity levels and app usage to ensure productivity and efficiency.

  3. Analyze CX workforce productivity and improve utilization

    Managers get real-time insights into CX workforce performance with detailed reports on time spent, activity levels, and app usage. Identify bottlenecks, optimize scheduling, and improve agent utilization for better operational efficiency.

Deel
Easily streamline your global payroll by connecting Hubstaff with Deel for seamless contractor payments.
See integration >
Zoho Projects
Hubstaff can track time on tasks assigned to linked users in Zoho Projects.
See integration >
Zendesk
Track time spent on your assigned Zendesk tickets with Hubstaff.
See integration >
Wise
Integrate Hubstaff with Wise to make fast, low-cost international payments directly to your team.
See integration >
PayPal
Send payments to your team instantly and securely using Hubstaff’s seamless integration with PayPal.
See integration >
Salesforce
Track time spent on your assigned Salesforce tasks after integrating with Hubstaff.
See integration >
Time tracking tools to maximize your team’s productivity

See what our customers say

0%

cost savings by eliminating wasted tasks

10% - 25%
Project savings
25%
Cost reduction from bad hires
We work in a lot of different industries, so I can’t always know what’s a 45-minute task and what’s a four-hour task. With tools like Hubstaff, you can tell. You then decide if a whole project should’ve taken 16 hours or if someone is just not the right fit.Solomon ThimothyOneIMS President
0%

faster project completion


Bookkeeping reduced from
1 week to 1-2 days
Over 100% ROI
By improving productivity and visibility
My people need to document their work so that I can have visibility into what they did during the day. Using Hubstaff reduces the meeting time I needed and gives me clarity into what was done and what wasn’t.Brian DordevicDirector of Strategic Planning
0%

reduction in check-in meeting time


10% - 25%
Increase in activity level
100% confidence
In running a remote operation
Without Hubstaff, I wouldn’t be confident in running a remote business. We used the platform from the first day we opened the office in India, so I knew it would give me the insights and confidence to commit to remote working.Ross CrawfordManaging Director
  • 4.6 out of 5 stars from 1500 reviews
  • 4.6 out of 5 stars from 1500 reviews
  • 4.5 out of 5 stars from 1270 reviews

Streamline call center management

The benefits of tracking your employees' time

Employee time tracking helps call center teams improve productivity, ensure accurate payroll, and conduct more efficient budgeting for better remote call center management. Check out our guide to learn more about the many benefits of time tracking.

The benefits of tracking time
Essential workforce metrics you should track

Hubstaff helps CX teams track essential workforce metrics like attendance, activity levels, and time-on-task. These metrics help managers measure efficiency, identify bottlenecks, and make data-driven decisions.

Essential workforce metrics
Different types of work schedules for your CX team

From fixed and flexible schedules to rotating shifts, choosing the right work schedule ensures better productivity and work-life balance for each call center employee. Read our breakdown of work schedule types to learn more. 

Work schedule types
Frequently asked questions

Your questions, answered

Improve time tracking for call centers

Try Hubstaff free for 14 days. See how our time tracking tools can help your call center workforce save time, increase productivity, and bill hours more accurately. 

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