Time tracking for BPOs built for scalable, cost-efficient delivery
Track productivity and prove delivery across remote BPO teams with activity data, scheduling, approvals, and client-ready reporting.
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Time Tracking Features for the BPO Industry
BPOs can outsource global talent and drive better operational efficiency with Hubstaff’s versatile feature set.
Accurate time tracking for global teams
Easily track time for multiple clients and see real-time updates on billable hours, PTO, and productivity data directly from the dashboard. You can seamlessly convert tracked time to detailed timesheets, invoices, and time reports for maximum efficiency.
Productivity tracking your clients can trust
See real-time updates on activity levels, apps and URLs used, screenshots (optional), and daily summaries to see how work gets done. BPOs can share this data directly with clients to support transparency, reduce disputes, and align with different client expectations around productivity monitoring.
Time-off and leave management
With Hubstaff, you can manage attendance tracking effortlessly. Easily track employee time off, sick leave, and PTO, and customize time tracking for breaks, meals, and more. This helps BPOs manage large remote teams, enforce attendance expectations, and meet SLAs across global operations.
Flexible payroll inputs, not rigid payroll rules
Use approved Hubstaff hours as clean inputs for payroll systems like Wise, Rippling, or internal tools. BPOs can rely on Hubstaff for time validation and approvals, then handle rate adjustments and payments externally to match complex client contracts.
Flexible deployment and customizable permissions
Roll out Hubstaff quickly across company-managed devices with streamlined installation options for company-owned devices, desktop, web, or mobile. Adjust Hubstaff settings to suit your BPO’s compliance and security standards with enterprise-grade roles and permissions.
Custom reporting and API access
Export time, activity, schedules, and PTO data or pull it via API into internal dashboards, HR systems, or client portals. Several BPOs use Hubstaff as the data layer powering proprietary reporting and payroll workflows.
Save money as your BPO scales
Reduce operating costs by replacing manual admin work
BPOs using Hubstaff automate time validation, reporting, and productivity tracking that would otherwise require additional staff. In large outsourcing operations, this level of automation can replace the work of 20+ full-time roles dedicated to admin and oversight.
Scale without increasing overhead at the same rate
Hubstaff helps BPOs grow without piling on operational complexity by automating time tracking, reporting, and productivity oversight. One outsourcing provider increased headcount by 166% while maintaining visibility and operational efficiency with Hubstaff.
Reclaim up to 80% of management time with real productivity visibility
Hubstaff gives team leads real-time insight into activity, attendance, and performance trends to reduce status chasing and manual checks. This allows leadership to shift administrative tasks to lower-cost roles and focus on high-impact work like coaching, performance, and client outcomes.
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Outsourcing vs. In-house: Which is better?
If you're debating whether to hire more in-house employees or to outsource, this guide will help you make the right decision for your team.
Benefits of outsourcing work
Outsourcing is a cost-effective way to run a business. Whether you want to tap into a wider talent pool or achieve better cost savings, explore the benefits of outsourcing in our guide.
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Grow your workforce with Hubstaff
Track time and manage Business Process Outsourcing for your team. Free for 14 days.