How a Growing Law Firm Improved Visibility Across Hybrid Teams Without Traditional Time Tracking

Key outcomes

• Gained visibility into activity across both office-based and remote employees
• Established a consistent system for workforce accountability with automated time tracking
• Improved oversight of salaried employees using company-owned devices
• Maintained employee trust through privacy-focused activity tracking

The challenge

This personal injury law firm operates a hybrid workforce consisting of office-based employees, remote team members, and virtual assistants located throughout South America.

As the firm expanded, leadership wanted better visibility into how work was being performed across the organization. While payroll and attendance processes were already established, managers lacked a consistent way to understand team activity and workload distribution across both in-office and remote employees.

The firm had successfully used Hubstaff for time tracking and payroll, but many of its salaried employees did not need to track time. Leadership wanted a solution that would provide workforce insights while minimizing disruption to day-to-day work.

To address this need, the firm implemented productivity monitoring on company-owned devices.

Why implement productivity monitoring on company-owned devices?

The firm's leadership wasn't looking for another time tracker. Instead, they wanted a lightweight way to understand workforce activity, maintain accountability, and ensure employees remained focused while using company-owned devices.

The challenge was finding an approach that provided useful visibility without creating concerns around employee privacy.

The firm deployed Hubstaff's workforce analytics platform on company-owned devices to gain workforce insights with minimal disruption to employees' daily work.

Their priorities included:

• Visibility across hybrid teams
• Consistent operational oversight
• Privacy-conscious activity insights
• A simple experience for salaried employees

By focusing on activity data rather than invasive monitoring, the firm could better understand work patterns while maintaining trust with employees across legal, administrative, and support roles.

As part of the rollout, the firm's team members received onboarding and training to understand exactly what data was being collected and how it would be used.

Leadership recognized that employee trust would be critical to a successful deployment.

During onboarding, employees were shown what information Hubstaff collects, how activity and focus metrics work, and what the platform does not collect, including keystrokes. By setting clear expectations early, the firm helped reduce concerns and encourage adoption.

The result was smoother adoption and greater employee comfort with the platform.

Better visibility without requiring time tracking

Many employees at the firm are salaried and do not need traditional timesheets. However, managers still needed visibility into workforce activity to support operational reviews, coaching conversations, and resource planning.

Managers now have a centralized view of workforce activity across office-based and remote employees without requiring salaried staff to clock in or complete timesheets.

The additional visibility now supports:

• Better understanding of work patterns
• More informed coaching and operational conversations
• Greater consistency across a growing hybrid workforce

Today, leadership has a clearer understanding of how work is distributed across teams while maintaining a low-friction employee experience.

Supporting a growing hybrid workforce

As the organization continues to grow, maintaining consistent oversight across office-based and remote employees has become increasingly important.

The company device installation provides management with a centralized view of workforce activity, helping them understand utilization patterns and identify opportunities for operational improvement.

Combined with the firm's existing payroll and workforce management processes, productivity monitoring has become an important part of their internal checks and balances.

The firm plans to continue expanding productivity monitoring across salaried employees using company-owned devices.

As leadership looks for new ways to improve workforce visibility and operational efficiency, company device productivity tracking will remain a key part of how they understand team activity while preserving employee trust and privacy.

For this law firm, the value isn't in tracking hours. It's in gaining meaningful visibility into how work gets done across a growing hybrid workforce.