Can I use Hubstaff for free?

Yes. Hubstaff offers a free 14-day trial (https://hubstaff.com/signup) .

Do I need to enter a credit card to start my free trial?

No, we do not require a credit card to start a free trial.

What payment methods do you accept?

Hubstaff accepts all major credit and debit cards. To manage your payment methods for your Hubstaff account, you can navigate to the billing section within your account settings.

Can I cancel at any time?

Yes. There are two ways to cancel your Hubstaff subscription: 1. Contact support@hubstaff.com and request for your subscription to be canceled. 2. Archive the organization associated with your subscription. Doing so will automatically cancel your subscription.

Can another entity redistribute Hubstaff?

No. We do not allow the renting or redistribution of our products or services as stated in our terms of service (https://hubstaff.com/terms) : > "You may not rent, lease, lend, sell, redistribute or sublease the Service. These Terms will govern any upgrades provided by Hubstaff that replace and/or supplement the original Service. You agree to use your best efforts to protect the Service and upgrades from unauthorized use, reproduction, distribution, publication, or alteration."

Do you offer a la carte pricing?

Hubstaff offers affordable pricing plans for different team sizes and needs, plus annual payment options so you can get the most value out of our products. We also offer additional add-ons that you can add to our lower-tier plans (add-ons are automatically added to our higher-tier plans).

Do you offer a money-back guarantee?

Yes, we offer a 30-day money-back guarantee, excluding our 14-day free trial. When you cancel a plan, you can reach out to us at support@hubstaff.com and request a refund within 30 days of starting a paid plan. Please note that money-back guarantees do not apply to canceled users. For more details on altering the cost and number of users in your plan, check out our refund policy (https://hubstaff.com/refund-policy) .

What happens if I change the number of users on my annual plan?

If you add seats in the middle of an annual plan, you will be charged the prorated fee per seat from the time you added them until the end of the current billing period. When you remove a user, the seat will be available to give to another team member at no additional charge. However, there are no prorated refunds or credits for removed users. As an example, let's say you're on Hubstaff's Team plan, which costs $10 per seat per month. If your billing period started in January and you added a new member in July, you would be charged a prorated amount of $60 for that seat (covering July through December).

What happens if I change the number of users on my monthly plan?

If you add users to your monthly plan, they will be charged the full monthly rate for that billing cycle, with no proration. If you remove a user, their seat remains open for the rest of the billing cycle, allowing you to assign it to someone else. However, there are no prorated refunds or credits for removed users.

I don't track time. Do I need to pay for myself?

Yes. Hubstaff charges per seat. This means that even if only two out of your three team members are using its tracking features, you will still have to pay for all three members. Users who don't want to track time and only want to view activity reports can be assigned the free Project Viewer role. For more information, please read our guide on Hubstaff roles and permissions (https://support.hubstaff.com/hubstaff-user-rolepermissions-guide/) .

Does Hubstaff have a pro-ration policy?

Yes, Hubstaff has a pro-ration policy on quarterly and annual plans, as it relates to adding seats. If you add seats during an annual plan, you’ll be charged a prorated fee for each seat based on the time you added them and the remaining time on the plan. For more details, check out our full pro-ration policy (https://hubstaff.com/pro-ration-policy) .

Hubstaff Pricing Plans | Flexible Features for Your Team

cost savings by eliminating wasted tasks

10% - 25%
Project savings

25%
Cost reduction from bad hires

We work in a lot of different industries, so I can’t always know what’s a 45-minute task and what’s a four-hour task. With tools like Hubstaff, you can tell. You then decide if a whole project should’ve taken 16 hours or if someone is just not the right fit.Solomon ThimothyOneIMS President

faster project completion

Bookkeeping reduced from
1 week to 1-2 days

Over 100% ROI
By improving productivity and visibility

My people need to document their work so that I can have visibility into what they did during the day. Using Hubstaff reduces the meeting time I needed and gives me clarity into what was done and what wasn’t.Brian DordevicDirector of Strategic Planning

reduction in check-in meeting time

10% - 25%
Increase in activity level

100% confidence
In running a remote operation

Without Hubstaff, I wouldn’t be confident in running a remote business. We used the platform from the first day we opened the office in India, so I knew it would give me the insights and confidence to commit to remote working.Ross CrawfordManaging Director

4.6 out of 5 stars from 1,500 reviews
4.6 out of 5 stars from 1,500 reviews
4.5 out of 5 stars from 1,300 reviews

Scaling beyond Toggl
“Toggl, was too basic for our growing team’s needs. We needed better integrations, accurate client-level time tracking, profitability analysis, the ability to cap hours per client or member, and approval workflows for manual time entries. Hubstaff’s features like project budgets and improved visibility addressed these needs.”
- Marketing team, 40 users
Leveled up from Clockify
“We were using Clockify for time tracking, but it lacked adequate accountability and productivity monitoring during work-from-home days. There were concerns about reduced productivity and honesty with manual time entries. We wanted improved visibility and control over remote work without invading privacy.”
- Interior Design team, 10 users
Solved payroll errors after Jibble
“We chose Hubstaff because Jibble was too buggy and created payroll errors that required manual fixes. Hubstaff provided reliable tracking and proof of work with screenshots. Plus they have a direct Deel integration to approve and push timesheets without export and import.”
- Law firm, 15 users
Switched from Teramind
“We chose Hubstaff as a replacement for Teramind while moving from on-prem to the cloud. It fit our culture and HR constraints, since it’s used primarily when issues arise, and provided the evidence supervisors need, including activity percentage, apps and URLs, idle time, unusual activity alerts, optional blurred screenshots, and calendar context.”
- Insurance team, 110 users

Frequently asked questions

Yes. There are two ways to cancel your Hubstaff subscription:
1. Contact support@hubstaff.com and request for your subscription to be canceled.
2. Archive the organization associated with your subscription. Doing so will automatically cancel your subscription.
No. We do not allow the renting or redistribution of our products or services as stated in our terms of service:
"You may not rent, lease, lend, sell, redistribute or sublease the Service. These Terms will govern any upgrades provided by Hubstaff that replace and/or supplement the original Service. You agree to use your best efforts to protect the Service and upgrades from unauthorized use, reproduction, distribution, publication, or alteration."
If you add seats in the middle of an annual plan, you will be charged the prorated fee per seat from the time you added them until the end of the current billing period. When you remove a user, the seat will be available to give to another team member at no additional charge. However, there are no prorated refunds or credits for removed users.
As an example, let's say you're on Hubstaff's Team plan, which costs $10 per seat per month. If your billing period started in January and you added a new member in July, you would be charged a prorated amount of $60 for that seat (covering July through December).