Freshdesk Time Tracking for Tickets

Track time your team spends on Freshdesk tickets. See screenshots and activity levels during work and generate custom reports for download or email.

Integrate Freshdesk with Hubstaff Talk to sales

Freshdesk desktop time tracking

The Hubstaff app will allow your team to view all their assigned tickets. They can click a ticket to view its details and track the time they spend working on it. When they have resolved the ticket, they can click the close button to mark it completed at Freshdesk.

Link your accounts

Connect your Freshdesk account with Hubstaff in one easy step through HTTP authorization.

Automatic ticket updates

After linking Freshdesk, your team will have their tickets automatically synced and updated so they can focus on resolving them.

Small and nimble

Hubstaff is a lightweight and intuitive app that your team will easily pick up and start using.

Freshdesk ticket time tracking with screenshots

See how tickets are worked on

Hubstaff's automatic screenshots allow you to see what your team is doing when they are tracking time to Freshdesk tickets. The activity levels tell you how productivity trends change over time. You'll be able to determine which of your support agents are working the hardest to provide the best customer service. They can install Hubstaff on Windows, Mac, and Linux desktop operating systems.

Reports for Freshdesk tickets

All the data from the time your team tracks against Freshdesk tickets will be available in automatically generated reports. You can filter these reports by user and date to easily get to the data you or your clients are looking for. Having accurate records of time worked has never been easier.