Freshdesk desktop time tracking
The Hubstaff app will allow your team to view all their assigned tickets. They can click a ticket to view its details and track the time they spend working on it. When they have resolved the ticket, they can click the close button to mark it completed at Freshdesk.
See how tickets are worked on
Hubstaff's automatic screenshots allow you to see what your team is doing when they are tracking time to Freshdesk tickets. The activity levels tell you how productivity trends change over time. You'll be able to determine which of your support agents are working the hardest to provide the best customer service. They can install Hubstaff on Windows, Mac, and Linux desktop operating systems.
Reports for Freshdesk tickets
All the data from the time your team tracks against Freshdesk tickets will be available in automatically generated reports. You can filter these reports by user and date to easily get to the data you or your clients are looking for. Having accurate records of time worked has never been easier.
Hubstaff is the ultimate power-up that you need for your FreshDesk support team.
Hubstaff and Freshdesk help your team provide higher levels of support
View all assigned tickets and their details.
Know how long tickets take, see screenshots of work done, activity levels, and idle timeouts.
Get timesheets, reports, and several payment options all in one app.
Your team can track time against each of their assigned Freshdesk tickets.
You can link and unlink users at any time to keep your team organized.
Customize your organization to control how the Hubstaff app monitors your team.