The Hubstaff app will allow your team to view all their assigned tickets. They can click a ticket to view its details and track the time they spend working on it. When they have resolved the ticket, they can click the close button to mark it completed at Freshdesk.Integrate Freshdesk with Hubstaff
Hubstaff's automatic screenshots allow you to see what your team is doing when they are tracking time to Freshdesk tickets. The activity levels tell you how quickly they are working. You'll be able to determine which of your support agents are working the hardest to provide the best customer service. They can install Hubstaff on Windows, Mac, and Linux desktop operating systems.
WebLegs uses Freshdesk and Hubstaff to connect our support tickets so we maintain full control of time spent on issues.
All the data from the time your team tracks against Freshdesk tickets will be available in the automatically generated reports. You can filter these reports by user and date to easily get to the data you or your clients are looking for. Having accurate records of time worked has never been easier.