Hubstaff time tracker appHubstaff time tracker app

Easy Freshdesk time tracking

  • Track time your team spends on Freshdesk tickets
  • See screenshots and activity levels during work
  • Generate custom reports for download or email
Integrate Freshdesk with Hubstaff
Time tracking
Activity levels
App & URL tracking
Automatic payroll
Online timesheets
GPS & Location
Weekly limits
Powerful API
Advanced reporting

Freshdesk Desktop Time Tracking

View assigned tickets and complete them
The Hubstaff app will allow your team to view all their assigned tickets. They can click a ticket to view its details and track the time they spend working on it. When they have resolved the ticket, they can click the close button to mark it completed at Freshdesk.
Integrate Freshdesk with Hubstaff
Freshdesk desktop timer
Pull down tickets
  • View all assigned tickets
  • Ticket due and creation dates
  • See the ticket details
Accurate insight
  • Know how long tickets take
  • Screenshots of work done
  • Activity levels and idle timeouts
Streamline workflow
  • Manage tickets from the app
  • Timesheets and reports
  • Several payment options
Get started
Integrate Freshdesk with Hubstaff Now
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Freshdesk ticket time tracking with screenshots

See How Tickets are Worked On

Hubstaff's automatic screenshots allow you to see what your team is doing when they are tracking time to Freshdesk tickets. The activity levels tell you how quickly they are working. You'll be able to determine which of your support agents are working the hardest to provide the best customer service. They can install Hubstaff on Windows, Mac, and Linux desktop operating systems.

Hubstaff and Freshdesk Help Your Team Provide the Highest Level of Support

Link Your Accounts
Connect your Freshdesk account with Hubstaff in one easy step through HTTP authorization.
Automatic Ticket Updates
After linking Freshdesk, your team will have their tickets automatically synced and updated so they can focus on resolving them.
Small and Nimble
Hubstaff is a lightweight and intuitive app that your team will easily pick up and start using.

The Smart Way to Manage Freshdesk Tickets
Creation Dates, Updates, Due Dates, and Ticket Completion

freshdesk ticket time tracking
Freshdesk tickets
Your team can track time against each of their assigned Freshdesk tickets.
Freshdesk project mapping
Manage users
You can link and unlink users at any time to keep your team organized.
setting for manual time entries
Helpful settings
Customize your organization to control how the Hubstaff app monitors your team.

Reports for Freshdesk tickets

Download or email reports for internal or client use
All the data from the time your team tracks against Freshdesk tickets will be available in the automatically generated reports. You can filter these reports by user and date to easily get to the data you or your clients are looking for. Having accurate records of time worked has never been easier.
time reporting for Freshdesk
Hubstaff is the ultimate power-up that you need for your FreshDesk support team.
Chris Millar
Director, Web Legs
Hubstaff and Freshdesk testimonial
Hubstaff and Freshdesk testimonial
WebLegs uses Freshdesk and Hubstaff to connect our support tickets so we maintain full control of time spent on issues.
Get started
Integrate Freshdesk with Hubstaff Now
Start free trial