Easy Freshdesk time tracking

Track time your team spends on Freshdesk tickets
See screenshots and activity levels during work
Generate custom reports for download or email

Integrate Freshdesk with Hubstaff

Time tracking

Screenshots

Activity levels

App & URL tracking

Automatic payroll

Online timesheets

GPS & Location

Weekly limits

Powerful API

Advanced reporting

Invoicing

Scheduling

Freshdesk Desktop Time Tracking

View assigned tickets and complete them

The Hubstaff app will allow your team to view all their assigned tickets. They can click a ticket to view its details and track the time they spend working on it. When they have resolved the ticket, they can click the close button to mark it completed at Freshdesk.

Integrate Freshdesk with Hubstaff

Pull down tickets

View all assigned tickets
Ticket due and creation dates
See the ticket details

Accurate insight

Know how long tickets take
Screenshots of work done
Activity levels and idle timeouts

Streamline workflow

Manage tickets from the app
Timesheets and reports
Several payment options

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Freshdesk ticket time tracking with screenshots

See How Tickets are Worked On

Hubstaff's automatic screenshots allow you to see what your team is doing when they are tracking time to Freshdesk tickets. The activity levels tell you how quickly they are working. You'll be able to determine which of your support agents are working the hardest to provide the best customer service. They can install Hubstaff on Windows, Mac, and Linux desktop operating systems.

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Hubstaff and Freshdesk Help Your Team Provide the Highest Level of Support

Link Your Accounts

Connect your Freshdesk account with Hubstaff in one easy step through HTTP authorization.

Automatic Ticket Updates

After linking Freshdesk, your team will have their tickets automatically synced and updated so they can focus on resolving them.

Small and Nimble

Hubstaff is a lightweight and intuitive app that your team will easily pick up and start using.

The Smart Way to Manage Freshdesk Tickets
Creation Dates, Updates, Due Dates, and Ticket Completion

Freshdesk tickets

Your team can track time against each of their assigned Freshdesk tickets.

Manage users

You can link and unlink users at any time to keep your team organized.

Helpful settings

Customize your organization to control how the Hubstaff app monitors your team.

Reports for Freshdesk tickets

Download or email reports for internal or client use

All the data from the time your team tracks against Freshdesk tickets will be available in the automatically generated reports. You can filter these reports by user and date to easily get to the data you or your clients are looking for. Having accurate records of time worked has never been easier.