Digital solutions for all
After freelancing for a few years, Andriy Sambir realized that his long list of clients was becoming too much for one person. His unique approach to client service had set him apart from the competition, and he was now ready to start his own agency.
From there, Sambir gathered a team and founded LinkUp Studio. Based in the "silicon valley of Ukraine," as Sambir puts it, LinkUp crafts digital products and projects for almost every industry. But, they're not like other development agencies — they have their own way of getting things done.
The LinkUp mission
LinkUp doesn't just want to create well-designed websites and apps for their clients — they want to focus on both the project owner and the end user.
"What's more important?" said Sambir. "Just make the client happy or actually serve the customer? We believe you should be able to do both."
LinkUp forges a relationship with every client and aims to both meet their ask and go above and beyond to serve their clients’ customers.
But, with an extra layer of detail comes more complications.
As the LinkUp team began to do more work, take on additional clients, and grow their business, they noticed that they were having a hard time keeping up with all the moving variables. And, before long, Samir knew he needed to find a solution.
Our biggest strength is also our biggest challenge. We aim to be a part of our client's team, not for them to just hire us to do work. We believe that being transparent with our clients and putting in work with our in-house team, we can achieve our goals.
Trouble keeping up with reports
It was becoming extremely frustrating for LinkUp to track and build reports for all of their ongoing projects. He found himself spending much of his extra time sifting through spreadsheets and documents to figure out how their projects were going.
What’s more, he was building his reports by hand, which only took up more of his time.
Scatter-brained project management
At the end of each day, Sambir was asking his team to list out all the projects they’d worked on. The problem was that after they’d worked on several different things, it became harder and harder to actually remember who'd done what.
LinkUp's team members were becoming frustrated as they tried to relay all their progress each day. Frequently, there would be things that didn't show up on a report because they couldn't remember them.
The team needed a better way of tracking what they accomplished and the projects they moved forward.
Hubstaff is the answer
After trying a few other methods and tools, Sambir and the team still hadn't found their solution. That was until an employee at LinkUp asked if they'd ever heard of Hubstaff.
From the second they started their trial, Sambir knew that Hubstaff was exactly what they needed to get their work done efficiently. They immediately noticed that Hubstaff changed how everyone was working for the better.