Defining key deliverables in project management: A step-by-step process
Now that you know what project milestones to account for, it’s equally important to understand some functions of project management deliverables.
So what do you need to consider when determining your deliverables? Here’s a good step-by-step list to go by.
1. Create deliverables
The first step is to create your deliverables.
A good way to do this is to look at your objective.
- What are you trying to achieve?
- How will you accomplish this?
- What steps do you need to take?
Answering these questions will help you create a list of key deliverables. You want to break out the objective into steps. Also, look at these steps to make sure they can be feasibly done in a reasonable timeframe.
2. Define internal or external audiences
The next step is to define who your deliverables are for, as mentioned above.
Deliverables can be categorized into internal and external, so at this point, you’ll specify the audience for each task.
3. Add requirements
All deliverables should have two components: the specific deliverable and the acceptance criteria.
Acceptance criteria is a list of requirements that a deliverable must meet in order to be considered complete.
When the deliverable is in review, you’ll check against this list of standards or requirements before advancing to the next round or handing off to a client.
4. Define project and process
Here is where you’ll break out subtasks under each deliverable.
In the case of an employee training program, for example, you may have subtasks like:
- Roll existing training materials into a new system
- Train employees how to use it
- Gather feedback on how the training program is going
5. Meet expectations
Of course, the deliverables should meet the internal or external expectations.
So for example, if you are rolling out new product videos for your customers to download, you’ll want to meet an external expectation in this case, the customers.
6. Measure deliverable success
The last step is to check that your deliverables will be successful before they become part of the plan.
Things like focus groups or A/B testing are helpful for external audiences. Or internally, you could hold roundtable discussions or survey employees about your proposed deliverables.