Finding solutions for everyone
Among other services — like web development and graphic design — OS Solutions helps outsource talent from other industries to help meet their clients’ needs. “Unlike third-party contractors or consultants, outsourcing celebrates long-term partnerships. Outsourcing provides the upside of in-house service without any of the downsides,” explains the OS Solutions web page.
The OS Solutions mission statement
OS solutions was created to provide a cost-effective outsourcing service to our clients without compromising security, quality, or accuracy. We work with you to build a custom team who will take care of your business’s specific needs.
How they get it done
With such a long list of clients, OS Solutions has significant ground to cover. That’s why their team is mostly remote. The benefit of having employees all over the world, as opposed to in a traditional office setting, is that they can get more done with less overhead.
What makes OS Solutions unique from other outsourcing agencies is simple: They’re looking to build real relationships with their clients. They organize small groups of their team members, like a SWAT team, and send them out to work with numerous, varying clients all at one time.
According to Kras, there were just “too many threads and miscommunications” within their rapidly-growing company.
Signals getting crossed
When asking Kras what OS Solution’s number one problem was, he had only one word for us — inefficiency. A significant disadvantage that remote teams face is not maintaining adequate communication.
Up to this point, OS Solutions was leaving it to their project managers to inform and delegate jobs to each team member. With a team of over 150 people, it was too easy for things to get lost in the chaos of conversations.
Needing a solution
Kras knew there had to be a better way to manage a remote team.
They needed to find a way to easily delegate individual tasks to everyone on their team without losing efficiency or causing further miscommunications.